Shipping Policy

Welcome to Whale Nova. By placing an order with us, you agree to the following shipping terms and conditions, which are designed to ensure a safe and secure shopping experience for both parties.

ORDER PROCESSING

  1. Order Confirmation: Once an order is placed, you will receive an order confirmation email.
  2. Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak seasons.


SHIPPING AND DELIVERY

  1. Shipping Methods: We offer a variety of shipping methods, which are selected at checkout.
  2. Delivery Times: Delivery times vary based on the shipping method chosen and the destination. Standard shipping typically takes 10-12 business days.
  3. Shipping Charges: Shipping charges are calculated at checkout and are based on the weight, dimensions, and destination of the items in the order.


TRACKING AND CONFIRMATION

  1. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  2. Delivery Confirmation: Delivery confirmation is required for all orders. If you are not available to accept delivery, please arrange for someone to receive the package on your behalf.


ADDRESS AND INFORMATION ACCURACY

  1. Correct Information: Please ensure that all shipping information is accurate and complete. Whale Nova is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  2. Address Changes: Address changes are not permitted once an order has been processed and shipped. If you need to change your address, please contact customer service immediately after placing your order.


RETURNS AND EXCHANGES

  1. Return Policy: Please refer to our Return Policy for information on returns and exchanges. Shipping fees are non-refundable.
  2. Damaged or Lost Items: In the event of a damaged or lost item during transit, please contact us immediately. Claims must be filed within 3 days of receipt.


FRAUD PREVENTION AND SECURITY

  1. Fraud Prevention: Whale Nova reserves the right to cancel any order that appears fraudulent or suspicious. We take fraud prevention seriously and may require additional verification for certain orders.
  2. Secure Transactions: All transactions are securely processed. Your personal information is protected according to our Privacy Policy.


LIMITATION OF LIABILITY

  1. Force Majeure: Whale Nova is not responsible for delays or failures to deliver due to circumstances beyond our control, including but not limited to natural disasters, carrier delays, and customs issues.
  2. Liability: Whale Nova's liability for any order is limited to the value of the order. We are not liable for any indirect, incidental, or consequential damages.


CONTACT INFORMATION

  1. Customer Support: For any questions or concerns regarding shipping, please contact our customer support team at [whalenovatrade@gmail.com].

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Thank you for shopping with Whale Nova. We appreciate your business and strive to provide a seamless and secure shopping experience.