Refund Policy

Welcome to Whale Nova. We strive to provide the best shopping experience for our customers. Our refund policy is designed to be fair and transparent while protecting our store from any claims, fraud, and other misleads from consumers. By shopping with us, you agree to the following terms and conditions.

 

ELIGIBILITY FOR REFUNDS

  1. Time Frame: To be eligible for a refund, you must request it within 7 days of receiving your order.
  2. Condition of Items: Items must be returned in their original condition, unused, and in their original packaging.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

NON-REFUNDABLE ITEMS

  1. Personalized Items: Custom or personalized items are non-refundable unless they are defective or damaged upon arrival.
  2. Sale Items: Items marked as final sale are non-refundable.
  3. Perishable Goods: Perishable goods such as food, flowers, or plants are non-refundable.


REFUND PROCESS

  1. Return Authorization: Contact our customer service team to initiate a return and receive a return authorization. Unauthorized returns may not be accepted.
  2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
  3. Inspection: Once we receive your returned item, it will be inspected. If the item meets our return criteria, a refund will be processed.
  4. Refund Method: Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider.


DEFECTIVE OR DAMAGED ITEMS

  1. Reporting Issues: If you receive a defective or damaged item, please contact us within 3 days of receiving your order. Provide a description and, if possible, photos of the defect or damage.
  2. Replacement or Refund: We will offer a replacement or full refund for defective or damaged items at no additional cost to you.


INCORRECT ITEMS

  1. Reporting Issues: If you receive an incorrect item, please contact us within 3 days of receiving your order.
  2. Resolution: We will arrange for the return of the incorrect item and send you the correct item at no additional cost to you.

LIMITATION OF LIABILITY

  1. No Warranty: Whale Nova does not guarantee the absolute accuracy of item descriptions and disclaims any liability for errors or omissions.
  2. Indemnity: By using our website, you agree to indemnify Whale Nova from any claims, damages, or expenses arising from your use of our services or violation of this Refund Policy.

CONTACT INFORMATION

  1. Customer Support: If you have any questions or concerns about our refund policy, please contact our customer support team at [whalenovatrade@gmail.com].


CHANGES TO THE REFUND POLICY

  1. Policy Updates: Whale Nova reserves the right to update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

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Thank you for shopping with Whale Nova. We are committed to ensuring your satisfaction and providing a secure shopping experience.