Privacy Policy

Welcome to Whale Nova. We value your privacy and are committed to protecting your personal information. By using our website and services, you agree to the terms outlined in this Privacy Policy. This policy explains how we collect, use, and protect your information.

INFORMATION COLLECTION

  1. Personal Information: We collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or create an account on our website.
  2. Non-Personal Information: We may also collect non-personal information such as your browser type, IP address, and browsing behaviour on our website through cookies and similar technologies.
USE OF INFORMATION
  1. Order Processing: Your personal information is used to process and fulfil your orders, including shipping and customer support.
  2. Communication: We may use your contact information to send you updates about your order, promotional offers, newsletters, and other relevant information.
  3. Improvement of Services: Non-personal information helps us understand how you use our website, allowing us to improve our services and user experience.

INFORMATION SHARING
  1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are obligated to protect your information and use it only for the services they provide to us.
  2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

SECURITY MEASURES
  1. Data Protection: We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure servers, and access controls.
  2. Payment Security: All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

YOUR RIGHTS
  1. Access and Correction: You have the right to access and correct your personal information. You can update your information through your account settings or by contacting us directly.
  2. Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe link in any email or by contacting us.

COOKIES AND TRACKING TECHNOLOGIES
  1. Cookies: We use cookies to enhance your browsing experience, analyse site traffic, and personalize content. You can control the use of cookies through your browser settings.
  2. Third-Party Tracking: We may use third-party services such as Google Analytics to track and analyse website activity. These services may use cookies and other tracking technologies.


CHANGES TO THE PRIVACY POLICY

  1. Policy Updates: Whale Nova reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.


CONTACT INFORMATION

  1. Customer Support: If you have any questions or concerns about this Privacy Policy, please contact our customer support team at [whalenovattrade@gmail.com].


LIMITATION OF LIABILITY

  1. No Warranty: Whale Nova does not guarantee the absolute security of your personal information and disclaims any liability for breaches or unauthorized access beyond our control.
  2. Indemnity: By using our website, you agree to indemnify Whale Nova from any claims, damages, or expenses arising from your use of our services or violation of this Privacy Policy.

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Thank you for trusting Whale Nova with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.