FAQ

Frequently Asked Questions

We offer a variety of home decoration lights, including LED strip lights, fairy lights, pendant lights, and motion sensor lights.

Installation instructions are provided with each product. Most of our lights are easy to install and come with all necessary hardware.

Yes, our lights use LED technology, which is energy-efficient and has a long lifespan.

Some of our lights are designed for outdoor use. Please check the product specifications to ensure suitability.

Yes, many of our home decoration lights come with a remote control for easy operation.

Yes, some of our lights feature adjustable colours and brightness levels. Please check the product details for specific features.

Many of our lights offer dimming options. Please refer to the product specifications to see if dimmability is included.

Due to the nature of digital products, we do not offer refunds. However, if you encounter any issues, please contact our customer support.

Our LED bulbs typically last up to 50,000 hours, providing long-lasting illumination.

We offer a range of digital products, including e-books, printable art, and digital planners.

After purchase, you will receive an email with a download link. Simply click the link to download your product.

Most of our digital products are compatible with all major devices and platforms. Please check the product details for specific compatibility information.

You will receive an email with a download link immediately after your purchase is confirmed.

Yes, most of our digital products are designed to be printable. Please refer to the product description for specific printing recommendations.

If you lose your download link, please contact our customer support team, and we will resend the link to you.

Most of our digital products are for personal use only. If you need commercial use rights, please contact us for more information.

Due to the nature of digital products, we do not offer refunds. However, if you encounter any issues, please contact our customer support.

We offer standard and expedited shipping options. You can select your preferred method at checkout.

Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

Yes, we ship to select international destinations. Shipping times and costs vary by location.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

If your package is lost, please contact our customer support team as soon as possible, and we will assist you in resolving the issue.

If you need to change your shipping address, please contact our customer support team immediately. We will do our best to update the address before the order ships.

Shipping costs vary based on the destination and shipping method selected. You can see the shipping cost at checkout before completing your purchase.

We offer free shipping on orders over a certain amount. Please check our Shipping Policy for details on current promotions.

You can contact our customer support team via email at whalenovatrade@gmail.com or by phone at +971566022962.

We accept major credit cards, PayPal, and other popular payment methods.

Yes, we offer gift cards in various denominations. They can be purchased on our website.

Please refer to our Return Policy page for detailed instructions on how to return a product.

Currently, we do not offer installation services. However, most of our products come with detailed installation instructions.

For certain products, customization options may be available. Please check the product page for details or contact our customer support team.

After receiving your order, you will receive an email invitation to leave a review. You can also leave a review directly on the product page.